You have the right to cancel your order within 7 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods. Goods must be returned "AS SOLD" in the original packaging with all components and accessories. Goods must be complete, unused, and in "AS NEW" condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Returns and Refunds Enquiries
Please email us at sales @ ipstores.com or write to our Head Address to arrange a returned item. Please note: You must organise the return the unwanted items at your expense and risk. Please do not return items without prior authorisation. The returns authorisation is valid for up to 7 days only from delivery. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return. For goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-saleable condition; you will be refunded the full invoice amount less cost of delivery. For goods not received in a saleable condition; we are unable to accept these back under the above terms.
We are a family run business providing quality, well-made, top name brands at discounted prices online and in our stores.
We do not have any hidden charges or add-on prices and are complying with all our Manufacturers Terms & Conditions. This means you can rest assured you will receive the goods you order as it is stated within the confirmed timescale*.
We provide a personal service, you can speak direct to us (the owners) with any queries either before or after you order 24 hours a day! Unusual or complicated requests are our speciality; just call or email us and we will do our very best!
